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Sandy Lane Health Centre, Westgate, Skelmersdale. Lancs. WN8 8LA

Railway Road Surgery, 11 Railway Road, Ormskirk, Lancs. L39 2DN

Hillside Health Centre, Tanhouse Road, Skelmersdale. Lancs WN8 6DS

Tel: 01695 736000   Email: Welaccg.beaconprimarycare@nhs.net  Fax: 01695 556144


Surgery Closed? Not an emergency? Not sure what to do?   CALL 111

TheTalk on Treat ® Q&A


Why is the surgery offering telephone appointments?

You have told us that sometimes you find it frustrating and difficult to get the appointment you need, when you need it. By offering telephone appointments and giving advice, we can ensure that everyone is able to speak to, or see, a Clinician at a time and day they choose.

Many people don't need to come into the surgery to be seen at all; their problem can be dealt with by telephone. This gives your doctor more time to see those people that need appointments in the surgery.  As your doctor is the one making the appointments, he or she can judge how much time you might need and give you a long or short appointment. This helps appointments to run to time and means you're more likely to be seen on time. We also know that when people make an appointment close to the date that they call, they are more likely to keep the appointment.


What do I do if I need an emergency appointment?

Telephone the main surgery number and tell the receptionist that your health problem is urgent.

Can I still telephone to make an appointment for a home visit?

When you speak to the Doctor ask for a home visit. If your doctor thinks you need to be seen at home, he or she will arrange this when you speak to them.

Are telephone appointments safe?

During your call with the Doctor, he or she will ask questions to help them make a decision about whether you need to be seen in person or not.  For example, if your Doctor needs to look at something or examine you, you will be asked to come into the surgery for the appointment. If your Doctor thinks you need to be seen he or she will always ask you to come in to the surgery to see the right person for your needs.

What happens if I have trouble using the telephone?

If you have difficulty using a telephone you can still come in to the surgery to book an appointment. You will be added to the doctors list and they will book your appointment or advise you in the same way.

Can I still book an appointment for next week or next month?

You can still book your appointments in advance. You can do this several ways, via online Patient  Access (www.beaconprimarycare.org.uk), by calling 01695 736000, or by visiting the surgery.  


Will I be seen quicker if I come into the surgery?

Unless your problem is an emergency, you won't be seen more quickly if you come into the surgery to make an appointment. 

I'm not comfortable telling the receptionist what is wrong, do I have to?

Knowing what your health problem is generally helps the staff at the surgery to make sure those people with more urgent problems are seen quickly. However, you don't have to tell the receptionist what is wrong. If you are not comfortable talking about your health problem, simply say you would rather not and the receptionist will respect your wishes.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.