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Sandy Lane Health Centre, Westgate, Skelmersdale. Lancs. WN8 8LA

Railway Road Surgery, 11 Railway Road, Ormskirk, Lancs. L39 2DN

Hillside Health Centre, Tanhouse Road, Skelmersdale. Lancs WN8 6DS

North Meols Medical Centre, Church Road, Banks Southport PR9 8ET

Email: Welaccg.beaconprimarycare@nhs.net  Fax: 01695 556144

Surgery Closed? Not an emergency? Not sure what to do?   CALL 111



Telephone: 01695 736000

Your feedback. How we get it and what we do with it.

We gain feedback in a variety of ways

Patient Surveys, these are published nationally and available on NHS Choices.

In house Surveys

Patient participation email group.

Patient group meetings

Individual suggestions and encounters

Patient Friend feedback

Patient Advocate .

We look at feedback carefully and it does make a difference.

Examples of feedback leading to real change:

Changes to the phone system → Local number.

In house Pharmacy

Website redesign.

Online access to records.

Repeat dispensing of medications.

Newsletter redesign.

Staff training and uniforms.

Electronic prescription transfer.

Telephone consultations..

Fixing more staff at one site.